In the wake of increasing State and Federal regulatory focus on insurance organizations, complaint management practices are more frequently coming under scrutiny.  Carriers need to proactively identify and address shortcomings before they become significant, costly issues in the midst of a federal or State audit.   

Join us for a live demonstration of the Compliance 360 system that will highlight the automated capabilities used by insurance organizations to:

• Intake complaints from multiple channels including hotlines, web forms and other sources
• Consolidate all complaints into a central repository for efficient management and complete visibility
• Ensure that complaints are promptly routed to the correct individuals based on the nature of the complaint, severity, location and other criteria
• Automatically send proactive escalation alerts for high-severity and high-priority issues
• Define specific processes that are consistently applied for the assessment, investigation and remediation based on the type of each complaint
• Monitor the overall status of the complaint management program including trends to uncover and address common root-causes
• Initiate corrective action projects based on identified issues and track the effectiveness based on measured reductions in complaints and other statistics
• Reduce the regulatory risks associated with non-compliant complaint management

Who Should Attend

• Chief Compliance Officer
• VP and Director of Customer Service
• General Counsel
• Chief Audit Executive
• Chief Financial Officer
• Chief Information Officer
• Chief Risk Officer
• Chief Security Officer

Click HERE to Request a Replay

No Personal Email Addresses