Agenda

Content for "Navigating Your Compliance Journey"

Registration will begin Monday, October 13 at 5pm.

Sessions will begin Tuesday, October 14 @ 8:00am.

Meetings will conclude on Wednesday, October 15 no later than 4pm.

Welcome & Management Team Update
Steve McGraw, Compliance 360 CEO will open the general session of the 2008 Customer Conference with a discussion about the changes and major milestones within Compliance 360 during the past year. Future initiatives and a general update to customer information will also be included. Each member of the Compliance 360 management team will provide an overview of their areas of responsibility with a look to the future.

Compliance 360 Product Enhancements
Understand the latest enhancements from the Product experts in this general session. The culmination of the past year’s product changes will be presented along with a review of the customer requested product enhancements that were voted on at last year’s User Conference. Also, get a glimpse of what may be on the horizon in the future Product Roadmap.

Meet the Experts (Services or Product)
Sign up for a one-on-one session with a Product Management or Services Team Member. This is your opportunity to receive some quality time with the experts to assist you with any implementation or product challenge you may have. If you have an issue regarding user acceptance, change management or implementation roadblocks sign up with the Services Team. If you have an issue, problem or simply want to provide feedback on the product sign up with the Product Management team.

Breakout Training Sessions
Breakout training sessions are led by Professional Services Consultants and will focus on functionality that currently exists in the product. Those interested in sharpening their product skills should bring their laptops for the interactive training sessions. The Instructor will provide an overview of the topic in the first half of the session and the second half will focus on customer questions / use cases. Make sure you come prepared!

Workflow Templates (aka Process Definitions) – 2 hrs
In this interactive session we will teach how you can build a Workflow Template to automate any of your current processes. Bring your organizations’ business processes (workflows) mapped out for Policies, Contracts, or Documents in a MS Visio or PowerPoint flow chart. The first half of the session will be instruction based demo followed by a hands-on exercise session in which users will log into their organizations’ database to configure their workflow. The Instructor will provide electronic best practices workflow(s) as a starting point.

Administrator Training – 1 hr
In this session the Instructor will provide an overview of the Maintenance module, excluding Security and Workflow templates (covered in a separate section). Tips and tricks for features such as ExternaLinks, Lookup Tables, Custom Field Labels, Categories, Divisions, Messages, Announcements, Folders, and Themes will be covered.

Security Training – 1.5 hrs
In this interactive session the instructor will review Best Practices for setting up your database efficiently. Topics include: using the import tool to manage employee and user accounts when personnel change, understanding how the default permissions operate in each module and implementing an efficient role based security protocol to maintain consistency between module and security groups. Minimum settings that each employee must have to respond to actions in email and the Home page, Account Policies, IP Restrictions and Single Sign on capabilities will also be discussed. The second half of the session will be dedicated for individual attention to help you become more efficient in maintaining the security of your system.

Policy and Contract Management Training – 1 hr
In this interactive session the instructor will review the details of Policy and Contract Management. Most of what you will learn in the Policies module is analogous to the Contract module. Differences between these modules will be covered (e.g. Business Partners and Products). Bring your laptops to work through issues or questions about how your organization is using the Contracts and Policies modules.

Incidents Training – 1.5 hrs
If you have purchased the Incidents module and have never used it, or want to use it more effectively, come to this session to learn how some of our customers are using this robust module. Learn how to use the Incidents module to identify and track issues, remediate the issues through project management functions (Projects and Tasks), and close these issues. Some uses that will be covered include: Hotline management, and Compliance Committee log.

Content and Compliance Upgrade Training – 1.5 hrs
Come to this session to take an in depth look at the great enhancements and upgrades to the "Compliance Workspace" module that rolled out in June 2008. See first hand how Compliance and Content have merged and how your organization can start reaping the benefits today! Workflow for Content Sets and Assessments will be covered in detail as well as the new features to acquire Content by Division, Content by multiple parties, Assessment scoring, and Content Library navigation.

Projects, Tasks, and Documents – 1 hr
Want to learn how to use Compliance 360 for Audit capabilities? Interested in understanding how are customers are utilizing these modules for Market Conduct Exams? If so or if you have a requirement to manage a particular activity in your organization, this session is for you.

Tips and Tricks – 1 hr
Search, Reporting, Surveys, Forums, Plug-ins, and many more topics for general tips and tricks will be covered in this session.

ERM / SOX Training - 1 hr
If you are interested in learning more about how to start your ERM or SOX program, come to this session as a “getting started” session with these modules. The instruction will map out a process and timeline as well as provide a demonstration on how to get started with your ERM program. Features and functions that are added to the product in the August / September 2008 timeframe will be discussed in detail for those that are already using these modules. Laptops will not be needed at this session.

Best Practices Sessions
These Best Practices Sessions are presented by Compliance 360’s Professional Services Team in conjunction with our customers. These sessions will be based on best practices and implementation experiences our customers have had in their rollout of Compliance 360. They will be industry-specific with the presenting customer as the expert. We still have a couple of sessions available, if you would like to participate, please contact us today!

An Enterprise View of Risk Management – 1hr
One of our healthcare customers will share their experience since they have implemented almost every single module in the application in over ten different departments and with twenty-plus different business objectives. They have just completed a ten month long implementation and will present lessons learned and benefits achieved thus far. Learn how executive buy-in, project planning, and commitment lead to their success. Hear from their VP of Risk to get her view on how you can manage risks better whether it is from a Policy, SOX or compliance perspective.

Roll out Compliance 360 on a National Level – 1 hr
Another valued client will present their best practices on how they implemented the Compliance 360 application on a national scale. In the first year of implementation, the client has built a repository of over 10,000 content items, effectively building their compliance library. They have trained all of their different entities located across the country on how to assess these compliance requirements, create tasks and projects to achieve compliance, track their completion, load and link evidentiary documentation to the evidence room, and track incidents arising from non compliance of these requirements. See how they approached this massive rollout, what they would have done differently, and what they are planning to accomplish in year two of their implementation. Realized benefits will be addressed as well.

Issue Management and Remediation – 1hr
A Compliance 360 user who has has implemented their “Management Action Plan” process in the Incidents modules of Compliance 360 will share their story with us. They will share some implementation techniques, lessons learned, and how their management team and analyst use the system at an enterprise level to remediate issues from a financial organization’s perspective.

Centralize Compliance at the Corporate Level for Success – 1 hr
Palomar Pomerado, a leading health care system in San Diego will discuss how executive buy-in from the General Counsel and Compliance Officer can make all the difference in a Compliance program at a major hospital. From a legal perspective, they have centralized and automated their approval process utilizing the contracts module; they have also automated their business associate agreement process. Palomar has used the Contracts module to ensure evergreen clauses do not automatically renew contracts and centralized their once de-centralized contract execution process into a more efficient manner. From a compliance perspective, they have implemented the Compliance module to assure they are in compliance with quarterly audits and laws including: Stark, EMTALA, HIPAA, etc. They use Assessments and Surveys to demonstrate these compliance efforts in the Evidence Room.

Roll out Compliance 360 in a Major Hospital System – 1 hr
Compliance 360 client, who is also a leader in their approach to risk management, will share their perspective having implemented a two year risk management program to their hospital system and how they are using Compliance 360 to optimize this effort. Learn how they implemented most of the modules in Compliance 360 in a short 6 month time frame including: Policies, Contracts, Incidents, Projects, Content, Surveys, and ERM. Lessons Learned will also be discussed.

Design Session
These sessions are specifically designed to provide feedback to our Product Management team for features that do not exist today. This information will be used as we look at requirements for building new functionality in 2009. If you have a strong opinion on how certain aspects of the application should be designed, these sessions are for you. In the first half of the session, Product Management will present the initial requirements on the design and the second half will be an open session to provide feedback.

User Interface Interactive Session
Our User Interface (UI) will be changing in 2009. The team has made a decision to minimize UI changes in 2008 due to the increased challenges with managing the customer through this significant change. We will be hosting a UI session so you can take a further look into new concepts added to last year’s initiative of improving the user experience by changing the UI.

Reporting
Currently report templates are made available to our customers. The users must choose a template and select filtering criteria in order to retrieve the data from the system. There have been internal conversations on how to provide more robust reporting capabilities have resulted in two proposed solutions: 1) Provide customers with a UI to build custom reports within the Compliance 360 application or 2) Provide web services applications so that you may export Compliance 360 data into your organization’s custom reporting tool (e.g. Crystal, Cognos, etc.)

Audit Tool
A new module called Audit will be added to the application. This module will provide capability for managing audit functions within an organization and relating those initiatives to the compliance and risk management strategy.

User Group Roundtable
Come to this general session to provide your input to the 2009 Roadmap. What is important to you? Have an idea that you would like to see added to this list of possible features? This is your opportunity to be heard. Customer Conference attendees will be organized into smaller break-out groups to discuss features and functions you would like to see in the product. Voting will take place at the end of the session which will provide a subset of requirements for the 2009 roadmap.

Jeopardy Game & Closing Comments
Learn Tips and Tricks. Back from last year, but the questions are more difficult this year. Only the truly skilled will survive this round of “who knows the product best.” Questions varying in difficulty and breadth of product will be asked for all to answer.

Georgia Aquarium - Tuesday Night (Registered Attendees Only)
Visit the Nation’s largest aquarium during a private two hour tour. Dinner will be served by world renowned chef, Wolfgang Puck. Don’t miss this truly unique and exclusive opportunity to see one of the most sought after Atlanta attractions in a private setting.

*Agenda Subject to Change

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